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Policies

ABN: 59059003217

Contact: (02) 9331 6686, shop@route66.com.au, 255-257 Crown St, Darlinghurst NSW 2010

Terms & Conditions:

Security Policy
When purchasing from Route 66 your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support

shop@route66.com.au

Privacy Policy

Route 66 is dedicated to keeping your details private. Any information we collect about you is kept strictly secured. We use this information to identify your orders, communicate with you via email and to personalise our shopping experience and learn more about who our dedicated consumer base are. We do not pass on/sell/swap any of your personal details with anyone. Route 66 uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Route 66 only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Refunds Policy:

Route 66 will only issue a refund if goods are deemed faulty upon assessment or if stock is unavailable at the time of purchase. Customers must give notice of faulty garments within 7 days of receiving their order. We do not offer refunds for change of mind purchases, incorrect sizing or accidental ordering. If you accidently order twice by refreshing your order in checkout you will be issued a credit note for the amount of your order. There are absolutely no refunds or exchanges on underwear, earrings, children’s clothing, hair care products, swimwear, magazines, books and hosiery. No refunds or exchanges will be given on SALE items so please choose carefully.

Exchange Policy

If you are not happy with the products that you have chosen you may exchange them within 14 days of receipt. We will be more than happy to offer you an exchange when the products are returned complete, in perfect condition, unused, unwashed and with the original packaging. We cannot accept items for an exchange if the goods are not in perfect condition or it is obvious to us that the goods have been used or washed. If the item you wish to receive is sold out you have the option of a store credit to be spent within three months. We do not offer refunds for change of mind or incorrect sizing choice.

There are absolutely NO returns or exchanges on underwear, earrings, children’s clothing, hair care products, swimwear, magazines, books and hosiery.

How to Exchange

Route 66 must be notified & approve all exchanges within 2 days of you receiving your order. To notify us of your exchange please email us at shop@route66.com.au or speak with our customer service team on +61 2 9331 6686. We will provide you with an exchange form, this form must be completed and returned to us via email shop@route66.com.au in order to ensure your exchanging item is secured for you. No styles will be held without the your confirmation exchange form - we cannot guarantee your requested item will be available, every effort will be made to fulfil your request. In the event you are unable to find a suitable item we will gladly offer you a credit note to be used at your leisure within our 3-month period. Please ensure your exchange form accompanies your returning order and is returned to us within 14 days of the date that you received the order. All postage costs are the responsibility of the customer; we recommend you choose a traceable method of shipping, as Route 66 will not take responsibility for lost exchanges. Return shipping details will be provided upon approval of your exchange.

Please also allow 5 - 7 working days for your exchange to be processed. We will notify you via email once your exchange has been processed to advise you of an expected return delivery date for your exchange. We will accept a maximum of 3 exchanges per original order.

Shipping & Shipping Cost:

We deliver products to Australia only using Express AUSTRALIA POST. We also post to New Zealand, Europe, North & South America and South East Asia using Australia Post International Tracking. Shipping is a flat rate no matter how many items you purchase.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia and New Zealand. Orders placed after 8pm on a Thursday will be posted on the following Monday.

Europe, North & South America and South East Asia estimated shipping times is between 3 – 15 business days, unfortunately we have no control over your countries customs policy and cannot estimate the time in which they hold your parcel. We can offer you your parcel tracking number to monitor estimated shipping times if there is a delay in delivery.

Australia = Small - $10              Medium - $15                Large - $20

New Zealand = Flat rate $22 Shipping
South East Asia = Flat rate $30 Shipping
Europe, North & South America = Flat rate $30 Shipping